Below is information which is needed for just about every support question related to diagnostics of a ThunderX based system from Gigabyte. In all cases; all of the information will be required before anything is escalated to the factory. So, we suggest collecting all (or as much as you can based on the system state) of the information below:
- RS232 serial log (RS232 Serial Console for ThunderX) containing the serial console from power on to problem.
- BMC System Event Log (SEL)
- BIOS version or screen shot
- Serial number
- Purchase Order Number