The RMA process is generally done by the RMA team with FAE assistance. It usually results in a shipping label for your use to ship the server to Gigabyte in SoCal.
- To prepare for RMA return please:
1) Remove all devices/components which were not in the system as you received it from us.
2) Retain the power cable and any serial cable shipped in the package as they are not managed by Gigabyte.
3) Package back into the cardboard shipping box (with installed memory and drives we included in the order.) (package taped for shipping)
Our RMA team will send a shipping label once this is ready and affix the label and ship to Gigabyte (address will be on the label).